Privacy Policy | PrintKnot

1. Introduction

PrintKnot, operated by Technicults ("Company", "we", "us", "our"), is committed to protecting the privacy of our users ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile application, and related services (collectively, the "Service"). This policy is compliant with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

2.1 Information You Provide

Account Information: Full name, email address, mobile number, and password when you register.
Profile Information: Business name, address, and printer details (for Providers).
Payment Information: Transaction records related to credit purchases. We do not store credit card or debit card numbers. All payment processing is handled by PCI-DSS compliant third-party payment gateways.
Support Requests: Any information you provide when contacting our support team, including your name, email, and message content.

2.2 Documents You Upload

When you place a print order, you upload documents to our platform. These files are encrypted using AES-256 encryption during transit (TLS 1.3) and at rest. We do not access, read, analyze, index, or share the contents of your files. Files are stored temporarily and are automatically and permanently deleted within 24 hours of order completion or cancellation.

2.3 Automatically Collected Information

Device Information: Device type, operating system, browser type, and unique device identifiers.
Location Data: With your explicit consent, we collect your approximate location to show nearby Providers. You may disable location services at any time through your device settings.
Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns.
Log Data: IP address, access times, and referring URLs for security and diagnostics.

3. How We Use Your Information

To create and manage your user account.
To facilitate print orders between Customers and Providers.
To process credit purchases and maintain transaction records.
To display nearby Providers based on your location.
To communicate with you regarding orders, account updates, and support requests.
To improve the platform's functionality, performance, and user experience.
To detect, prevent, and address fraud, abuse, and security threats.
To comply with legal obligations under Indian law.

4. Information Sharing and Disclosure

4.1 With Providers: When you place a print order, the designated Provider receives your uploaded document and your name for order fulfillment. Providers do not receive your email, phone number, or payment details.

4.2 Service Providers: We share limited information with trusted third-party service providers who assist us with payment processing, cloud hosting, analytics, and customer support. These providers are contractually obligated to use your data only as necessary to perform services on our behalf.

4.3 Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, including requests under the Information Technology Act, 2000.

4.4 No Sale of Data: We do not sell, rent, or trade your personal information to any third party for marketing or advertising purposes. We never have and never will.

5. Data Retention

Account Data: We retain your account information for as long as your account is active. If you request account deletion, we will permanently erase your personal data within 30 days, except where retention is required by law.

Uploaded Documents: Automatically and permanently deleted within 24 hours of order completion or cancellation. No backups of user documents are retained.

Transaction Records: Retained for a period of 8 years as required under the Income Tax Act, 1961 and the Goods and Services Tax Act, 2017.

6. Data Security

We implement industry-standard security measures to protect your personal data, including AES-256 encryption for files, TLS 1.3 for data in transit, secure server infrastructure with access controls, regular security audits, and automated intrusion detection systems. While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Cookies

We use essential cookies to maintain your session and keep you logged in. We may also use analytical cookies (such as Google Analytics) to understand how users interact with our platform. You can control cookie preferences through your browser settings. Disabling essential cookies may impact the functionality of the Service.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
Right to Withdraw Consent: Withdraw consent for data processing at any time by contacting us or adjusting your account settings.
Right to Grievance Redressal: File a complaint with our Data Protection Officer or with the Data Protection Board of India.

9. Children's Privacy

PrintKnot is not intended for use by individuals under the age of 13. Users between the ages of 13 and 18 must have the consent of a parent or legal guardian. We do not knowingly collect personal data from children under 13. If we discover that we have inadvertently collected data from a child under 13 without parental consent, we will take immediate steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through a prominent notice on the platform at least 15 days before they take effect. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please raise a support ticket directly from your Customer App or Provider Dashboard. You can also reach our Data Protection Officer at:

PrintKnot (Technicults)

Dum Dum, Kolkata, West Bengal, India 700028

Email: support@printknot.com